FAQ
Find answers to our most common questions
Whether you have a question about treatments, reservations, or our facilities, we are here to help you make the most of your experience.
Rerservations & Policies
You can book online through our website or by calling us directly. We recommend booking at least three weeks in advance to ensure availability.
Cancellations or modifications must be made at least 24h prior to your appointment. After this period, the full amount of the scheduled treatments will be charged.
Yes, based on availability. Please share your preference at the time of booking.
Spa access is reserved for guests aged 18 and over.
Experience & Treatments
We offer a variety of services including massages, facials, manicures, pedicures, and wellness rituals. Please consult our online menu for more details.
Yes, we recommend arriving 15 minutes prior to your appointment to fully enjoy your experience.
A robe and secure locker are provided free of charge. Please bring your own sandals and bathing suit if accessing the thermal circuit.
Yes, we offer treatments specially adapted for pregnant guests. However, access to the thermal circuit is not permitted during pregnancy. Please inform us at the time of booking.
Spa William Gray offers a silent experience in treatment rooms and throughout the thermal circuit.
Facilities & Services
Our facilities include a Finnish dry sauna, steam room, herbal sauna, cold room, and a heated outdoor pool available in the summer season. Please note that we do not have traditional spa baths on-site.
Yes, our spa features a heated outdoor pool open during the summer season. You can reserve a spot or add pool access to your thermal experience.
Yes, we offer a variety of special offers and advantageous packages. Visit our "Offers" section for more details.
We are located within Hôtel William Gray at 421 St-Vincent Street, in Old Montreal. Visit our "Contact" page for directions and transportation options.
Yes, complimentary valet parking is available on-site for the duration of your visit with us.
General Questions
Yes, we offer a selection of high-end skincare products used in our treatments, available for purchase on-site or online.
Yes, available both online and on-site, valid on all our treatments and services.
Yes, we welcome groups and private events. Please contact us to organize a personalized experience.
Gratuities are not included in the treatment prices but are left to your discretion.
